Terms of Service

The System2 service (the "Service") is operated by Autono Labs, Inc., a Delaware corporation ("Autono Labs," "we," "us," "our"). "System2" is the brand name of the Service.

By creating a System2 account, signing in, or otherwise using the Service, you agree to these Terms of Service ("Terms") and to our Privacy Policy, Acceptable Use Policy, Cookie Notice, and, during the active beta period, our Beta Agreement. If you are using the Service on behalf of a company, organization, or other legal entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

System2 is an AI-powered operations platform. When you use it:

• You chat with an AI agent ("Ted") that coordinates tasks on your behalf.
• Ted is powered by large language models hosted by Anthropic, PBC.
• Ted can call third-party services you connect (e.g. Linear, Notion, Slack, Gmail) using credentials you provide.
• You retain ownership of the content you create, upload, or generate. We retain ownership of the Service itself.

See our AI Disclosure for more on how the AI components work and their limits.

You are responsible for activity under your account and for keeping your credentials (password, magic-link emails, OAuth tokens) secure. You must:

• Provide accurate, current information at sign-up and keep it updated.
• Not share your account with other people. For team use, invite each teammate as a separate user.
• Notify us promptly at security@autono.sh if you suspect your account or any connected integration has been compromised.
• Be at least 16 years old (or the minimum age required by applicable law in your jurisdiction).

You agree to use the Service in accordance with our Acceptable Use Policy, which is incorporated by reference into these Terms. The Acceptable Use Policy describes uses that are prohibited, including (without limitation) generating illegal or harmful content, attempting to disrupt the Service, using the Service for high-stakes automated decisions without human review, and pass-through obligations under Anthropic's Usage Policy.

We may suspend or terminate accounts that violate the Acceptable Use Policy, with or without notice depending on severity.

When you connect a third-party service (each, an "Integration"), you authorize System2 to access and act in that service using credentials you provide (typically OAuth tokens or API keys). The terms and privacy policies of each Integration apply in addition to these Terms. We are not responsible for Integrations themselves; they are operated by independent third parties.

You are responsible for any actions System2 performs in an Integration on your behalf (creating issues, sending messages, modifying records, and so on). You can revoke any Integration at any time from Settings > Integrations.

You retain all rights in the data, files, prompts, and other content you submit to the Service ("Customer Content").

You grant System2 a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Customer Content solely as needed to provide and improve the Service for you. This license includes sending Customer Content to Anthropic to generate AI responses, and to third-party Integrations you have connected. We do not use your Customer Content to train AI models. We do not sell Customer Content. We do not share it with advertisers.

You represent that you own or have all necessary rights to submit Customer Content and that doing so does not violate any law or third-party right.

The Service uses large language models to generate output ("Output"). Output is probabilistic, may be incorrect, outdated, biased, or inappropriate for your use case, and may resemble or duplicate content generated for other users (because models can produce similar outputs from similar prompts).

You are responsible for evaluating Output before relying on it, particularly for any consequential decision. The Service does not provide legal, medical, financial, or other professional advice. See our AI Disclosure for more.

Some features of the Service are free; others require a paid subscription. If you subscribe to a paid plan, fees, billing cycles, taxes, and refund terms will be presented at checkout. Unless stated otherwise:

• Subscriptions auto-renew until cancelled.
• We may change prices for renewal terms with at least 30 days' notice. Continued use after a price change is acceptance of the new price.
• Fees are non-refundable except where required by law or expressly stated otherwise at checkout.
• You are responsible for any taxes (other than taxes on our net income) and for any third-party charges (e.g. mobile carrier fees) associated with your use.
• Past-due accounts may be downgraded, suspended, or terminated.

Where applicable consumer-protection laws require it (including California's Automatic Renewal Law, analogous state statutes, and the FTC's "click-to-cancel" rule), we will present auto-renewal terms clearly and conspicuously at checkout, obtain affirmative consent before charging, send a post-purchase acknowledgement, and make cancellation available through the same online channel you used to subscribe.

Features labeled "beta," "preview," "experimental," or similar are provided as-is, may be changed or removed without notice, and may produce unexpected results. Production-grade SLAs do not apply to beta features.

The Service, including software, documentation, design, logos, and the "System2" and "Ted" brand marks, is owned by Autono Labs and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted.

You may not: (a) reverse-engineer, decompile, or disassemble the Service; (b) use it to build a competing AI product or to train a competing model; (c) remove or alter any proprietary notices; (d) resell or sublicense access without a written reseller agreement.

Feedback you give us about the Service is non-confidential. We may use it without obligation to you.

We respond to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act. See our DMCA Policy for the procedure and contact information for our designated agent.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYSTEM2 DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT OUTPUT WILL BE ACCURATE OR RELIABLE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYSTEM2 AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

The limitations in this section apply to all claims, whether based in contract, tort, strict liability, or any other theory. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so portions of this section may not apply to you.

14.1 By you.You will defend, indemnify, and hold harmless System2 and its affiliates from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of: (a) your use of the Service in violation of these Terms or applicable law; (b) your Customer Content; (c) actions System2 takes in third-party Integrations on your instruction. We will notify you promptly of any such claim and give you control of its defense (subject to our reasonable approval of counsel and any settlement that requires admission by us).

14.2 By us.Subject to Section 13, we will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's patent, copyright, trademark, or trade-secret rights, and we will pay amounts a court finally awards against you (or that we agree to in settlement) for such a claim. This obligation does not apply to claims arising from: (a) Customer Content; (b) Output you knew or should have known was infringing; (c) your use of the Service in combination with products, data, or services we did not provide, where the claim would have been avoided absent the combination; (d) modifications to the Service made by anyone other than us; (e) your use after we notified you to stop, or after we made a non-infringing alternative available; or (f) your specific instructions to System2 or its workers. If the Service becomes, or in our reasonable opinion is likely to become, the subject of an infringement claim, we may at our option (i) procure the right to continue providing it, (ii) modify it to be non-infringing while preserving substantially equivalent functionality, or (iii) terminate the affected portion of the Service and refund any pre-paid fees for the unused remainder of the term. This Section 14.2 states our entire liability and your exclusive remedy for any third-party intellectual property claim related to the Service.

14.3 Procedure.The party seeking indemnification must (a) promptly notify the indemnifying party in writing of the claim, (b) give the indemnifying party sole control of the defense and settlement (provided that no settlement requires admission, payment, or other obligation of the indemnified party without that party's consent, not to be unreasonably withheld), and (c) reasonably cooperate, at the indemnifying party's expense.

You may stop using the Service at any time and may delete your account from Account > Delete account.

We may suspend or terminate your access to the Service if you breach these Terms, create legal or security risk for us, or if continuing the relationship is no longer commercially reasonable. We will give reasonable notice where practical, though for material breaches (e.g. ongoing fraud, harm to other users) we may act immediately.

On termination, your right to use the Service ends. We will delete or anonymize your personal data per our Privacy Policy. Sections that by their nature should survive termination (including IP, disclaimers, liability, indemnification, governing law) survive.

We may update these Terms from time to time. We will update the date at the top and, for material changes, give reasonable notice in-product or by email at least 30 days before the change takes effect (where practical). Continued use of the Service after the effective date is acceptance of the updated Terms. If you do not accept the change, you must stop using the Service.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction there. Each party waives any objection to venue in those courts.

Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

Neither party will be liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, denial-of-service attacks, and outages of upstream cloud, model, or hosting providers. The affected party will use reasonable efforts to resume performance and will notify the other party of the cause and expected duration. If the event continues for more than 30 consecutive days, either party may terminate the affected portion of the Service for convenience.

You may not use the Service if you are located in, or are a national or resident of, any country or region subject to comprehensive U.S. sanctions (currently including Cuba, Iran, North Korea, Syria, and the Russia-occupied regions of Ukraine), or if you are listed on any U.S. government list of restricted parties (including OFAC's SDN List). You agree not to use the Service in violation of U.S. or applicable export control laws.

If you are a U.S. federal, state, or local government entity, the Service is provided as a "commercial item" and your rights are limited to those described in these Terms. Use by other government entities is subject to local equivalents.

These Terms (with the policies they incorporate) are the entire agreement between you and System2 regarding the Service and supersede prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to System2 must be sent to legal@autono.sh. Notices to you may be given via email, in-product message, or posting to our website.

We may agree to a separate written agreement (e.g. a Master Services Agreement or Order Form) with enterprise customers. Where that agreement conflicts with these Terms, the separate agreement controls for that customer.

Autono Labs, Inc. (operator of System2)
131 Continental Drive, Suite 305
Newark, DE 19713, USA
legal@autono.sh