With enhanced reasoning and a human-like tone, Ted uses your internal knowledge to take relevant action across systems and tools.
Capabilities
Resolving: Billing discrepancy
Customer Support
Read customer ticket and account history from Intercom
Cross-referenced billing records in Stripe
Found duplicate charge, initiated refund via Stripe API
Drafted personalised reply and posted to Intercom thread
Ted reads ticket history, customer profile, and internal docs to resolve issues with full context, not canned responses.
Handles tickets from email, Slack, Intercom, and Zendesk. Replies in the customer's language automatically.
Ted knows when to escalate. Complex issues get routed to the right human with a full context handoff, no cold transfers.
Keeps your help docs up to date. When Ted solves a novel issue, it drafts a KB article for your team to review.
“We tested accuracy of the response and the ability of the AI to have the tone and persona that represented our brand. In both of those cases, Ted was best for our needs.”
Head of Support · Series B SaaS company
“Ted provides exceptional quality, giving our agents full context on every ticket. Our close partnership with System2 has been instrumental in pushing output quality for our customers.”
VP of Customer Experience · Growth-stage company
Ted handles the volume. Your team handles the relationships.